Welcome to BookMyMeds.com, operated by BookMyMeds ("we", "our", "us"). We are committed to protecting your privacy and handling your personal data with transparency and care.

This Privacy Policy applies to all services offered through our website, WhatsApp, phone, and mobile app — including medicine orders, prescription uploads, doctor consultations, lab tests, nurse visits, ambulance services, and home healthcare.

We collect the following types of information when you use our services:

• Personal Details: Name, age, gender, address, PIN code
• Contact Information: Mobile number, WhatsApp number, email address
• Health Information: Prescriptions, medical history, test reports, doctor consultation notes
• Order Details: Medicines ordered, lab tests booked, delivery address, payment info
• Device & Usage Data: IP address, browser type, pages visited, time spent on site
• Communication Records: WhatsApp messages, call recordings (for quality assurance), chat history
• Location Data: Delivery address, GPS location (if permission granted) for home services

Your information is used strictly for the following purposes:

• Medicine Orders: Processing, packing and delivering your orders on time
• Prescription Handling: Verifying prescriptions uploaded by you for prescription-only medicines
• Doctor Consultations: Connecting you with available doctors and maintaining consultation records
• Lab Tests: Scheduling home sample collection, sharing reports, and managing bookings
• Home Healthcare: Dispatching nurses, phlebotomists or ambulance as requested
• Customer Support: Responding to queries, resolving complaints via WhatsApp, call or chat
• Service Improvement: Analysing usage patterns to improve our platform and services
• Marketing: Sending relevant health offers, reminders and updates (with your consent)

BookMyMeds uses WhatsApp and phone calls as primary communication channels. By contacting us or placing an order via WhatsApp or call, you agree to the following:

• Your WhatsApp number is stored to process and confirm your orders
• We may send order updates, booking confirmations and health reminders on WhatsApp
• Phone calls may be recorded for quality control and training purposes
• You can opt out of WhatsApp communications at any time by messaging us "STOP"
• We do not share your WhatsApp number with any third-party marketers

Prescriptions and medical records you share with us are treated with the highest level of confidentiality.

• Prescriptions are verified only by licensed pharmacists on our team
• Medical data is stored securely and never shared without your consent
• Prescription images are used only for order fulfilment and regulatory compliance
• You may request deletion of your prescription data at any time
• We comply with applicable Indian pharmaceutical regulations including Drugs & Cosmetics Act

We share your information with trusted third parties only when necessary to deliver our services:

• Delivery Partners: Name, address and phone for medicine or sample kit delivery
• Diagnostic Labs: Name, age, test details for lab test processing and report generation
• Doctors / Consultants: Basic health information shared during consultation sessions
• Payment Gateways: Transaction data processed securely via RBI-compliant payment partners
• Cloud Services: Data stored on secure servers compliant with Indian data protection norms

To provide healthcare services such as medicine delivery, lab tests, ambulance services, or doctor consultations, we may share limited information such as your name, phone number, address, or prescription with our licensed pharmacy partners, diagnostic labs, doctors, or service providers. This information is shared only for the purpose of fulfilling your request or order and is not sold to any third parties.

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

• All data transmissions are protected using SSL/TLS encryption
• Access to personal data is restricted to authorised personnel only
• Regular security audits are conducted on our systems
• In case of a data breach, we will notify affected users within 72 hours as required by law

As a user of BookMyMeds, you have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing messages at any time
• Data Portability: Request your data in a readable format
• Complaint: Lodge a complaint with us or relevant Indian data protection authority

To exercise any of these rights, contact us via WhatsApp or email at [email protected]

BookMyMeds operates in full compliance with applicable Indian laws, including:

• Information Technology Act, 2000 and IT (Amendment) Act, 2008
• IT (Reasonable Security Practices) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDPA)
• Drugs & Cosmetics Act, 1940 for prescription medicines
• Consumer Protection Act, 2019 for e-commerce obligations
• Telemedicine Practice Guidelines, 2020 for doctor consultations

This policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in India.

Our website uses cookies and similar technologies to improve your browsing experience.

• Essential Cookies: Required for the website to function correctly
• Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics)
• Marketing Cookies: Used to show relevant ads (only with your consent)

You can manage or disable cookies through your browser settings at any time.

We may update this Privacy Policy from time to time. Any significant changes will be communicated via:

• A notice on our website homepage
• WhatsApp message to registered users
• Email notification (if email is on file)

Continued use of our services after changes are published constitutes acceptance of the updated policy.

The BookMyMeds mobile application may request the following permissions to enable core features of the service:

• Camera access — for uploading prescriptions and lab reports
• Storage access — for saving and uploading medical documents and reports
• Internet access — for order processing, consultations, and real-time updates
• Location access (optional) — for home healthcare services, sample collection, and medicine delivery
• Phone access (optional) — to auto-fill your phone number during registration

In compliance with Google Play Store's Data Safety requirements, we declare the following about data collected through the BookMyMeds app:

• Name — collected for order processing and personalisation
• Phone number — collected for order confirmation and WhatsApp communication
• Health data (prescriptions, reports) — collected to fulfil medicine orders and lab tests
• Address — collected for medicine delivery and home healthcare services
• Location (optional) — collected only when home services are requested

This Privacy Policy is published by:

• Company: BookMyMeds
• Address: Kanpur Dehat, Uttar Pradesh – 209208, India
• Email: bookmymeds.official@gmail.com
• Phone: +91 91875 30223
• Established: February 2026
• Governing Law: India (Jurisdiction: Kanpur Dehat, Uttar Pradesh)