Refund Policy — BookMyMeds.com

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Quick Refund Summary

Service	Refund?
Medicine — not delivered	Full Refund
Medicine — wrong item sent	Full Refund
Medicine — damaged/expired	Full Refund
Medicine — customer returns (opened)	No Refund
Lab test — cancelled 24h before	Full Refund
Lab test — cancelled same day	Partial Refund
Doctor consultation — not started	Full Refund
Doctor consultation — completed	No Refund
Ambulance / Home Healthcare	Case by Case

1

Medicine Orders

We accept returns and issue refunds for medicines in the following cases:

Order not delivered: Full refund if delivery is not completed within the promised timeframe
Wrong medicine delivered: Full refund or free replacement within 24 hours of delivery
Damaged or expired medicine: Full refund upon sharing photo evidence within 24 hours
Cancelled before dispatch: Full refund if you cancel before the order is dispatched

⚠️ Opened medicine strips, temperature-sensitive items, and Schedule H/H1 drugs cannot be returned due to safety and regulatory requirements.

2

Lab Tests

Cancelled 24+ hours before: Full refund processed within 5–7 business days
Cancelled same day (before collection): 50% refund; processing fee retained
After sample collection: No refund as the test process has commenced
Phlebotomist no-show: Full refund or free rescheduling at your convenience
Report delayed beyond committed time: Partial refund or service credit issued

3

Doctor Consultations

Cancelled before session starts: Full refund
Doctor no-show: Full refund or free rescheduling
Technical issue from our end: Full refund or free session
Session completed: No refund as the medical service has been rendered
Dissatisfied with consultation: Please contact us — we may offer a complimentary second opinion

4

Ambulance & Home Healthcare

Cancelled before dispatch: Full refund
Service not rendered: Full refund
Partial service rendered: Refund on a pro-rata basis at our discretion
Service completed: No refund

ℹ️ For emergency ambulance situations, please call us directly at +91 91875 30223 for immediate assistance.

5

How to Request a Refund

Requesting a refund is simple — just reach out to us through any of these channels:

📱 WhatsApp: Send "REFUND [Order ID]" to +91 91875 30223
📞 Call: +91 91875 30223 (9 AM – 9 PM, 7 days)
📧 Email: [email protected]

Please share your order ID, reason for refund, and any supporting photos if applicable.

6

Refund Timeline

UPI / Wallet: 1–3 business days
Debit / Credit Card: 5–7 business days
Net Banking: 5–7 business days
Cash on Delivery: Refund issued as store credit or bank transfer within 7 days

Refund timelines are subject to your bank's processing time. BookMyMeds will initiate the refund within 48 hours of approval.

7

Non-Refundable Items

Opened medicine strips or blister packs
Medicines that require cold-chain storage once delivered
Controlled substances and Schedule H/H1/X drugs
Completed doctor consultations
Lab tests where sample has already been collected
Services cancelled after the provider has arrived at your location

8

Information Sharing for Healthcare Services

To provide healthcare services such as medicine delivery, lab tests, ambulance services, or doctor consultations, we may share limited information such as your name, phone number, address, or prescription with our licensed pharmacy partners, diagnostic labs, doctors, or service providers.

This information is shared only for the purpose of fulfilling your request or order and is not sold to any third parties.

🔒 Your data is shared only to complete your order or service — never for commercial purposes.

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